Apply for the Network Operations & Support Technician role at AFL Networks in Lagos, Nigeria. Join a leading provider of metropolitan fibre cable network services.
Introduction
Aldreda Fields Limited (AFL Networks) is a pioneer in providing Metropolitan Fibre Cable Network Services across Nigeria, licensed by the Nigerian Communications Commission (NCC). With a focus on delivering top-tier broadband services through Open Access Fibre Infrastructure-as-a-Service, AFL Networks is at the forefront of digital connectivity solutions, serving internet service providers (ISPs) and media content distributors. AFL Networks is currently seeking a Network Operations & Support Technician for its team in Lekki, Lagos, to ensure seamless, uninterrupted service for customers.
This position is ideal for individuals with a background in network operations, looking to contribute to a dynamic and future-oriented tech environment. This comprehensive guide will detail the job’s responsibilities, requirements, and the steps to apply for this exciting opportunity.
Job Details
- Job Title: Network Operations & Support Technician
- Location: Lekki, Lagos
- Employment Type: Full-time
- Application Deadline: November 12, 2024
Responsibilities
- Documentation Management: Maintain detailed records of network configurations, procedures, and incident reports, ensuring all data is accessible for future troubleshooting and compliance.
- Supervision: Oversee subordinates with limited supervision, ensuring prompt and accurate response to network incidents.
- Network Incident Management: Efficiently manage network and power incidents, prioritizing and escalating issues as required. Ensure downtime is minimized and incidents are resolved within the Mean Time to Repair (MTTR) of 3 hours.
- Network Support Requests: Handle network-related requests by assigning tasks to appropriate personnel, tracking progress, and ensuring timely resolutions.
- Escalation Handling: Act as the first level of management escalation in the absence of the Network Ops & Support Coordinator or Assistant.
- Collaboration: Work closely with network administrators, engineers, and support teams to communicate changes, updates, and issues.
- Network Operations Improvement: Provide continuous support for process improvement within network operations, identifying bottlenecks and areas for enhancement.
- End-User Assistance: Address end-user network-related queries and ensure issues are resolved professionally and promptly.
- Ticket Assignment and Monitoring: Assign fault tickets to field engineers/technicians and ensure timely resolution as per the Service Level Agreement (SLA).
Benefits
- Career Growth: AFL Networks fosters a learning environment, giving employees the chance to advance their careers through hands-on experience and mentorship from senior technicians and engineers.
- Professional Development: Technicians have access to industry training programs and certifications to further enhance their network operations skills.
- Competitive Compensation: AFL Networks offers a competitive salary with added benefits tailored to support employees in their professional journey.
- Innovation-Driven Culture: Work with a team that values forward-thinking and continuous improvement in technology and customer service.
- Team Collaboration: AFL Networks promotes a collaborative work culture, making it easier to share knowledge and support among team members.
Eligibility
Candidates interested in the Network Operations & Support Technician role should meet the following eligibility criteria:
- Experience: At least 2-3 years of experience in network operations, support, or a related technical field.
- Educational Background: A minimum of an OND/HND or Bachelor’s degree in a related field such as IT, Computer Science, or Engineering.
- Technical Knowledge: Strong knowledge of network infrastructure, configurations, and troubleshooting techniques.
- Communication Skills: Excellent verbal and written communication skills for collaboration with teams and stakeholders.
- Problem-Solving Ability: Demonstrated ability to diagnose and resolve technical issues swiftly.
Comparison Table of Network Operations Roles at AFL Networks
| Role | Responsibilities | Required Experience | Supervisory Duties | Technical Skills Needed |
|---|---|---|---|---|
| Network Operations & Support Technician | Incident management, documentation, first-level support | 2-3 years | Yes | Network troubleshooting, configuration |
| Network Administrator | Network configuration, maintenance, advanced troubleshooting | 3-5 years | Limited | High-level configuration, security |
| Network Engineer | Designing, implementing network solutions, infrastructure planning | 5+ years | No | Advanced network architecture |
Required Documents
To apply for the Network Operations & Support Technician role, prepare the following documents:
- Updated CV: Highlight your relevant work experience, skills, and educational background.
- Cover Letter: A brief letter expressing your interest in the position and detailing why you’re a good fit for the role.
- References: List of professional references who can speak to your qualifications, if applicable.
- Certificates: Any certifications or proof of training relevant to network operations or IT support.
How to Apply
Follow these steps to apply for the Network Operations & Support Technician position at AFL Networks:
- Prepare Your Application Materials: Ensure your CV and Cover Letter are up-to-date and clearly tailored to the Network Operations & Support Technician role.
- Compose Your Email: Address your email to the HR department at hr@afl.ng.
- Subject Line: Use the job title, “Network Operations & Support Technician,” as the subject line of your email.
- Attach Documents: Attach your CV, cover letter, and any other relevant documents to the email.
- Send the Application: Once all documents are attached and reviewed, send your application.
Conclusion
Joining AFL Networks as a Network Operations & Support Technician offers a unique opportunity to contribute to Nigeria’s digital infrastructure development. With responsibilities covering everything from documentation and incident management to continuous improvement initiatives, this role allows for substantial professional growth and skill enhancement in the telecommunications sector. If you’re passionate about network technology and eager to make a difference, consider applying to be part of AFL Networks.
FAQs
- What is the primary focus of AFL Networks?
AFL Networks focuses on providing Open Access Fibre Infrastructure to ISPs and media content providers, delivering broadband services across Nigeria. - What qualifications are needed for this role?
Candidates should have a minimum of an OND/HND or Bachelor’s degree in a related field and 2-3 years of experience in network operations or support. - How do I apply for the Network Operations & Support Technician role?
Send your CV and cover letter to hr@afl.ng with the subject line “Network Operations & Support Technician.” - What skills are necessary for success in this position?
Strong technical knowledge of network infrastructure, excellent communication skills, and the ability to resolve technical issues swiftly are essential. - When is the application deadline?
The application deadline for this position is November 12, 2024.