Apply now for the Manager – Channel Sales & Support position at MTN South Africa. Lead operations, enhance customer service, and drive business success.
About
If you are seeking a dynamic and impactful role in the telecommunications sector, the position of Manager – Channel Sales and Support at MTN South Africa offers an exciting opportunity. This role is designed for professionals with a proven track record in customer service management, channel support, and operational excellence. As the Manager, you will oversee the effective management of sales and channel contact centers, ensuring top-notch customer service and operational support in line with MTN’s Customer Service Operations Strategy. Your responsibility will include optimizing processes, managing staff, and ensuring the highest standards of service delivery to meet business objectives and enhance customer satisfaction.
At MTN South Africa, the role requires you to align operational targets with the overall business strategy, develop and implement strategic plans, and manage resources efficiently. You will lead a team responsible for supporting sales staff and customers, resolving issues, and driving improvements in service delivery. Your role will also involve creating and executing strategies for workforce management, quality assurance, and customer service enhancements. By working closely with internal teams and external partners, you will ensure that customer needs are met effectively, while continuously seeking ways to improve operational efficiency and customer experience.
MTN South Africa, a leading telecommunications provider, values leadership, innovation, and customer-centric approaches. In this role, you will be instrumental in shaping the future of customer service and operational effectiveness, driving the organization towards its strategic goals. This position offers a chance to make a significant impact on the company’s performance and customer satisfaction while advancing your career in a reputable and forward-thinking organization.
Details
- Position: Manager – Channel Sales and Support
- Location: South Africa
- Company: MTN South Africa
- Industry: Telecommunications
- Type: Full-time
Eligibility
To be considered for the Manager – Channel Sales and Support position, candidates must meet the following criteria:
- International Applicants: Open to qualified candidates from South Africa and international professionals with the required work permits.
- Experience: At least 10 years of experience in customer service, with a minimum of 5 years in a call center environment and 3 years in a management role.
- Education: A BCom or equivalent degree, or a diploma with relevant experience. A call centre management qualification is desirable.
- Skills: Proficiency in MS Office, call centre equipment, and software programs is essential. Intermediate numerical skills and advanced linguistic skills are required.
- Other Requirements: Proven experience in managing staff, basic financial analysis, and a strong understanding of operational efficiency and customer service strategies.
Required Documents
To apply for the position, you will need to submit the following documents:
- Resume/Curriculum Vitae (CV): A detailed CV highlighting your relevant experience and qualifications.
- Cover Letter: A cover letter that outlines your interest in the role and how your skills and experiences align with the job requirements.
- Educational Certificates: Copies of your educational qualifications, including your degree or diploma.
- Professional Certifications: Any relevant certifications related to call centre management or customer service.
How to Apply
To apply for the Manager – Channel Sales and Support position at MTN South Africa, follow these steps:
- Prepare Your Documents: Ensure you have an updated CV, a cover letter, and copies of your educational certificates and professional certifications.
- Visit the MTN Careers Page: Navigate to the MTN South Africa careers page or the job listing where the position is advertised.
- Submit Your Application: Click on the “Apply Now” button and upload your documents as required. Complete any additional application forms or fields as prompted.
- Application Review: Your application will be reviewed by the HR team. If shortlisted, you will be contacted for further steps, including interviews and assessments.
- Follow-up: Keep track of your application status and be prepared for potential follow-up communications from the MTN recruitment team.
Conclusion
The Manager – Channel Sales and Support role at MTN South Africa represents a significant opportunity for experienced professionals in the telecommunications sector. This position offers the chance to lead a team, drive operational excellence, and enhance customer service within a globally recognized company. By aligning operational strategies with business objectives and focusing on customer satisfaction, you will play a crucial role in MTN South Africa’s continued success and growth. If you meet the eligibility criteria and are excited about the prospect of contributing to a leading telecommunications provider, we encourage you to apply and take the next step in your career with MTN South Africa.