Apply now for the Senior NOC Engineer role at Netcom Africa Limited, Lagos. Ensure 99.9% network uptime and support cutting-edge IT innovations.
Introduction
Netcom Africa Limited, Nigeria’s pioneering Internet Service Provider (ISP), has been at the forefront of technological advancements since 2004. With a commitment to innovation and excellence, Netcom has established itself as a leader in providing Business Transformation Solutions that empower organizations to stay competitive in a rapidly changing IT landscape. As part of its continuous growth, Netcom is currently seeking a qualified and experienced Senior NOC Engineer to join their team in Lagos. This role is crucial in ensuring the reliability and efficiency of Netcom’s Core and Access network, contributing to the company’s mission of delivering exceptional services to its clients.
Key Duties & Responsibilities
- Network Availability: Ensure 99.9% uptime for Netcom’s Core and Access network.
- Fault Handling and Escalation: Identify, respond to, and escalate network faults, coordinating with third-party suppliers and service providers to resolve issues.
- Diagnostics and Troubleshooting: Provide first-line diagnostics by effectively troubleshooting network observations and occurrences.
- Monitoring and Reporting: Manage and maintain Netcom’s monitoring system, reporting trends, outages, and anomalies within the network.
- Technical Support: Offer second-level support for complex technical issues, assisting Netcom’s technical teams and ensuring adherence to SLAs.
- Documentation: Use the Netcare ticketing system to document trouble resolution, ensuring compliance with standards.
- Process Improvement: Develop procedures and work instructions to enhance the performance and execution of NOC activities.
- Shift Rotation: Function in a 24-hour shift rotation to ensure continuous network monitoring and support.
- Product Knowledge: Develop and maintain a comprehensive understanding of Netcom’s products and processes as they evolve.
Benefits
- Career Growth: Work with a leader in the ISP industry, gaining exposure to cutting-edge technology and innovative solutions.
- Professional Development: Opportunities for continuous learning and certification, particularly in network monitoring and IT support.
- Impactful Role: Contribute directly to the reliability and efficiency of Netcom’s services, ensuring high customer satisfaction.
- Competitive Compensation: Receive a competitive salary and benefits package that reflects your expertise and contribution.
Eligibility Criteria
- Education: A Bachelor’s Degree in Computer Science or a closely related discipline, or comparable professional experience.
- Experience: Previous experience in a Network Operations Center (NOC) or Technical Support Help Desk.
- Certification: Cisco CCNA certification or relevant network-related certification/training.
Essential Skills and Knowledge
- Network Monitoring: Strong knowledge of PRTG or similar network monitoring applications.
- Network Tools: Proficiency with tools like PingPlotter, iPerf, nPerf, and Wireshark.
- Technical Problem-Solving: Ability to assess, prioritize, and resolve or escalate technical issues.
- Microwave Radio Link Maintenance: Basic knowledge of maintaining and troubleshooting microwave radio links.
- LAN/WAN Networks: Familiarity with LAN and WAN networks.
- Systems Administration: Basic LINUX/Windows systems administration skills.
- Documentation: Strong ability to document processes and troubleshoot resolutions effectively.
How to Apply
Interested and qualified candidates are encouraged to apply online by visiting the official Netcom Africa Limited job portal. Follow these steps:
- Visit the Netcom Africa Limited Career Page: Navigate to the career section of Netcom’s website.
- Find the Job Listing: Look for the Senior NOC Engineer position under the available vacancies.
- Complete the Application Form: Ensure that you provide accurate and current information in all the required fields.
- Submit Your Resume: Upload a well-documented resume that highlights your relevant experience, skills, and certifications.
- Submit Your Application: Review your application to ensure all details are correct, then submit it for consideration.
Conclusion
The Senior NOC Engineer position at Netcom Africa Limited offers an exciting opportunity for professionals seeking to advance their careers in the ISP industry. With a focus on ensuring 99.9% network uptime and providing critical support to Netcom’s technical teams, this role is vital in maintaining the high standards that have made Netcom a leader in the industry. If you have the necessary qualifications and are passionate about network operations, this is your chance to join a dynamic team that values innovation and excellence.